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Returns

 

You have 15 days to return any of the products that you have purchased starting from the date you receive your package. We cannot exchange returned products for another size or item. If you wish to buy a different size or item, please place a new order.  

 

You are responsible for the return shipping costs and we recommend returning the items with a certified postal service so you will be able to track your parcel. Please note that Fiera Wild World S.L. cannot be held responsible for articles that are lost or damaged during transport.

 

Please send the package to the following address:

Fiera Wild World S.L.

Calle Marina 108

Cassà de la Selva

17244 Girona 

Spain

 

If we have made a mistake regarding your order, we will assume the shipping costs. If that is the case, please contact us as soon as possible at hi@fieraww.com.

 

We will not accept the return of any products that have been worn, washed, or damaged. We reserve the right to check the products carefully before agreeing to any exchange or return. We will only refund products which are in the original condition as shipped.

 

Important information for non-EU clients

If you send your return items from outside of the European Union, we recommend using a trackable shipping service and select the DDP (Deliver Duty Paid) option or purchase shipping insurance. Returns with unpaid customs charges, shipping costs or any additional fees will not be accepted.

 

If you refuse to accept the order because of unexpected additional fees, the order will be abandoned by the courier and we cannot offer a refund.